Frequently Asked Questions (FAQs)

Have a question? We've compiled answers to our most commonly asked questions below. If you can't find what you're looking for, please don't hesitate to contact us.

Orders & Payments

How do I place an order?

Simply browse our collection, select the item(s) you love, choose your preferred size or variant, and click "Add to Cart". When you're ready, proceed to checkout and follow the prompts to complete your purchase.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options displayed at checkout. All transactions are processed securely.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make a change or cancellation, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been dispatched.

Will I receive an order confirmation?

Yes, you will receive an order confirmation email shortly after placing your order. Please check your spam or junk folder if you don't see it in your inbox.

Shipping & Delivery

Do you ship Australia-wide?

Yes, we ship to all states and territories across Australia. Please visit our Shipping and Delivery page for full details.

How long will my order take to arrive?

Delivery timeframes vary depending on your location. Please refer to our Shipping and Delivery page for estimated delivery times.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor the progress of your delivery.

Returns & Refunds

What is your return policy?

We want you to be completely happy with your purchase. Please visit our Refund Policy page for full details on returns, exchanges, and refunds.

What if my item arrives damaged or incorrect?

We sincerely apologise if this occurs. Please contact us within 48 hours of receiving your order with photos of the item and your order details, and we will resolve the issue promptly.

Jewellery Care

How do I care for my jewellery?

To keep your jewellery looking its best, we recommend the following:

• Store pieces individually in a soft pouch or jewellery box to prevent scratching.
• Remove jewellery before swimming, bathing, or exercising.
• Avoid contact with perfumes, lotions, and cleaning products.
• Clean gently with a soft, lint-free cloth.

Will my jewellery tarnish?

The longevity of your jewellery depends on the material and how it is cared for. With proper care, our pieces are designed to maintain their beauty for years to come. Please refer to the product description for specific material information.

General

Is your website secure?

Yes, our website uses SSL encryption to ensure your personal and payment information is protected at all times.

How can I contact you?

You can reach us via our Contact Us page. We aim to respond to all enquiries within 1–2 business days.