Privacy Policy

Last updated: March 2026

At Golden Jewellers, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and delivery address
• Payment information (processed securely through our payment providers)
• Order history and transaction details
• Device and browsing information when you visit our website (via cookies and analytics tools)
• Communications you send to us, including enquiries and feedback

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders, enquiries, and account
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, and marketing platforms. These parties are required to keep your information confidential and use it only for the purposes we specify.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

8. Marketing Communications

If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly. We will process your request promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.