Shipping and Delivery

At Golden Jewellers, we take great care in packaging and dispatching your order to ensure it arrives safely and in perfect condition. Please review our shipping information below.

Where We Ship

We currently ship to all states and territories within Australia. At this time, we do not offer international shipping.

Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods (such as Christmas and Valentine's Day), processing times may be slightly longer.

Shipping Options & Estimated Delivery Times

Shipping Method	Estimated Delivery Time
Standard Shipping	3–7 business days
Express Shipping	1–3 business days

Delivery timeframes are estimates only and may vary depending on your location and carrier delays. Remote or rural areas may experience longer delivery times.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We may offer free standard shipping on orders over a certain value — please check our website for current promotions.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your parcel through the carrier's website.

Packaging

All Golden Jewellers orders are carefully packaged to protect your jewellery during transit. Your items will arrive in our signature packaging, making them perfect for gifting.

Delivery Issues

If your order has not arrived within the estimated timeframe, please first check your tracking information. If you are still experiencing issues, please contact us and we will investigate on your behalf.

Incorrect Address

Please ensure your delivery address is correct at the time of placing your order. Golden Jewellers is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately and we will do our best to update your details before dispatch.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed parcels, we will contact you to arrange re-delivery. Additional shipping charges may apply.

Contact Us

If you have any questions about your shipment, please contact us and our team will be happy to assist.